This Privacy Policy explains how IVERGANO (“we”, “us”, “our”) collects, uses, discloses, and protects personal data when you visit or interact with our website (the “Website”) and when you communicate with us or use our services. We are committed to respecting your privacy and ensuring the protection of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The Data Controller responsible for the processing of your personal data is:
IVERGANO
Email: info@ivergano.eu
Address: Laertou 22, Pylaia
Country: Greece
If you have any questions regarding this Policy or the way we handle your data, you may contact us using the details above.
2. Personal data we collect
Depending on how you use the Website, we may collect the following categories of personal data:
a) Data you provide directly
- Full name
- Email address
- Telephone number
- Billing and shipping address (if purchases are enabled)
- Account details (if account creation exists)
- Messages and inquiries submitted through forms, email, live chat, or other communication channels
b) Data collected automatically
When you visit the Website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Language and region settings
- Pages viewed, time spent on pages, clicks, and browsing behavior
- Referring/exit pages and URLs
- Cookie identifiers and similar tracking data
c) Transaction data (if applicable)
- Purchase history
- Order details and payment confirmation (note: we do not typically store full payment card details—these are handled securely by payment service providers)
3. Purposes and legal bases for processing
We process personal data only where permitted by law and for specific purposes, including:
a) To provide and operate the Website
Legal basis: Legitimate interests (Website functionality, security, improvements)
b) To respond to your inquiries and communications
Legal basis: Legitimate interests and/or steps prior to entering into a contract
c) To process orders and deliver products/services (if applicable)
Legal basis: Performance of a contract
d) To manage customer service and after-sales support
Legal basis: Performance of a contract and legitimate interests
e) To send marketing communications (where permitted)
Legal basis: Consent (where required) and/or legitimate interests (subject to local law)
You may opt out of marketing communications at any time.
f) For analytics and Website performance optimization
Legal basis: Consent (where required via cookies) and/or legitimate interests
g) To comply with legal obligations
Legal basis: Compliance with legal obligations (e.g., tax/accounting, consumer law)
4. Cookies and tracking technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. For more information, please refer to our Cookie Policy.
Where required by law, we will request your consent before placing non-essential cookies.
5. How we share your data
We do not sell your personal data. We may share your data only when necessary and in line with this Policy:
a) Service providers (processors)
We may share personal data with trusted third parties who provide services on our behalf, such as:
- Website hosting and infrastructure providers
- Analytics providers (e.g., Website performance tools)
- Email marketing and CRM platforms
- Payment processing providers (if applicable)
- Shipping and logistics partners (if applicable)
- IT support and security providers
These third parties act under our instructions and are bound by confidentiality and data protection obligations.
b) Legal and regulatory disclosures
We may disclose personal data where required to comply with legal obligations or in response to lawful requests by authorities.
c) Business transfers
In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction, subject to applicable legal safeguards.
6. International data transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR, such as:
- transfers to countries deemed adequate by the European Commission, or
- use of Standard Contractual Clauses (SCCs) and other lawful mechanisms.
7. Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Measures may include access controls, encryption where appropriate, secure hosting environments, and regular monitoring.
However, no method of transmission over the Internet is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
8. Data retention
We retain personal data only for as long as necessary for the purposes described in this Policy, including:
- fulfilling contractual obligations
- complying with legal requirements
- resolving disputes
- enforcing agreements
Retention periods depend on the type of data and the legal basis for processing.
9. Your rights under GDPR
Subject to applicable law, you may have the following rights regarding your personal data:
- Right of access (to know what data we process about you)
- Right to rectification (to correct inaccurate or incomplete data)
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object (in cases based on legitimate interests, including direct marketing)
- Right to withdraw consent (where processing is based on consent)
- Right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us at info@ivergano.eu.
10. Children’s privacy
The Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can take appropriate action.
11. Third-party websites
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational requirements. Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of the Website after any changes constitutes acceptance of the updated Policy.
13. Contact
If you have any questions regarding this Privacy Policy or how we process your personal data, you may contact us:
IVERGANO
Email: info@ivergano.eu
